Lateness
The ASAP journey I received has a specific booking time, and I can’t get there on time, what should I do?
If your ETA is later than the time requested by the passenger, you don’t need to contact the Customer Service team. The customer Service team can track delay automatically and will contact the passenger if needed. Please continue driving to the destination.
I’m running late for a pre-booked journey, what should I do?
When you reserve a pre-booked journey, you are committing to arrive at the pick-up point on time.
Please plan ahead and allow enough time to prevent a delay for the passenger. Should you be running late in unavoidable circumstances, you don’t need to contact the Customer Service team, the delay will be tracked automatically. In case of delay, The Customer Service team priority will be to assign the journey to the closest chauffeur, which may result in the journey being re-assigned.
If you are late for pre-booked journeys, a diamond penalty might be applied to you.