FAQ & Help/Issues during the journey/

Receiving the Sign-Up Incentive

How much could I earn with the incentives?

You can earn a bonus of up to £1,500 within your first 28 days of joining the platform for the first time.

To receive the sign-up incentives:

• Register a new Chauffeur account, add all the necessary documents, and register for Accreditation

• Successfully pass the Academy Accreditation and have a vehicle assigned to your account

• The 28 day period for the main incentive will start from when you complete your first journey.

• The number of journeys required is determined by the vehicle class:

Who does the Sign Up incentive apply to?

The programme applies exclusively to new chauffeurs, accredited in London from 1st of September 2024.

When will I receive my incentive?

You will see the reward in your chauffeur profile on the app as soon as you complete the required number of journeys. The incentive will be reflected in your weekly earnings the following Monday.

Do Business and other journeys count if I am driving an S-Class?

For First chauffeurs, only First class journeys will count towards your progress.

Which journeys count towards the incentive?

Both ASAPs and pre-booked journeys count, including Concierge tariff. Additionally, journeys that were paid cancellations.

I just joined, and completed my first journey but still don’t see the incentive, what should I do?

There might be a short delay between activating your account and when you start seeing the incentive in the app. Not to worry, any journey completed during this delay will be counted once the incentive appears on the app.

Who is not eligible for the incentive?

• Chauffeurs who are asked to complete accreditation as a result of low ratings will not be entitled to the sign-up incentive

• Chauffeurs who are required to complete accreditation due to inactivity

• If the Wheely partnership is ended prior to the sign-up incentive period being complete, then the sign-up incentive and referral are no longer valid