Legal/For Partners/

Terms & Conditions

1. These Terms and Conditions (the “Terms”) constitute the full agreement between the Service Provider (also referred to as “you”) and Wheely in relation to the provision of Services through the Wheely platform.
2. Service Providers are responsible for ensuring that any Drivers engaged by them comply with the applicable provisions of these Terms.
3. If you provide Relevant Services, you will do so in accordance with the Sub-Partner Agreement.
4. By creating a Service Provider account (also known as a partner account) with Wheely, you agree to be bound by these Terms and (where applicable) the Sub-Partner Agreement. Please review these Terms and (if applicable) the Sub-Partner Agreement carefully before you accept them.

“Applicable Laws” means all laws, statutes, regulations and codes from time to time in force and applicable as between Wheely and the Service Provider.

“Booking Request” means: (a) a Transport Booking Request in the case of Transport Services; and (b) a Concierge Booking Request in the case of the Concierge Service.

“Charges” has the meaning given in clause 7.1

“Client” means a natural or legal person who books the provision of Services through the Client App (whether for themselves or another person).

“Client App” means the mobile application software developed and offered by Wheely which enables Clients to book Services.

“Commission” has the meaning given in clause 7.4.

“Concierge Service” means the purchase or collection of Goods from a Trader, or the collection of Goods from a Client, by the Service Provider on behalf of the Client and the subsequent delivery of such Goods to the Recipient in accordance with a Concierge Booking Request.

“Concierge Booking Request” means the Client’s request via the Client App for a Service Provider to perform the Concierge Service.

“Dashboard” means computer software, available online, developed and offered by Wheely, which complements the Driver App by giving Service Providers ‘real-time’ insight into (inter alia) the number of Services being performed by Service Providers via the Driver App, the fees Service Providers are projected to earn from such Services, and aggregated ratings for Services performed by Drivers using the Service Provider’s account.

“Driver” means an individual (who may be the Service Provider itself, if a natural person, or a third party engaged by the Service Provider) who: (i) satisfies the requirements of clause 4.6; and (ii) is authorised to receive bookings through the Driver App on a Service Provider’s account.

“Driver App” means mobile application software developed and offered by Wheely, via which Service Providers can accept Booking Requests.

“Goods” means the products collected or purchased and delivered by a Service Provider via the Concierge Service.

“Group Company” means any company which is a holding company or subsidiary of Wheely, or any other subsidiary of a holding company of Wheely.

“Incentive” means a payment or other incentive offered by Wheely to a Service Provider pursuant to an Incentive Scheme.

“Incentive Scheme” means any scheme offered by Wheely from time to time to incentivise Service Providers to open the Driver App and make themselves available to provide Services.

“Passenger” means a natural person being transported by a Service Provider or Driver pursuant to a booking made by a Client via the Client App and accepted by a Service Provider via the Driver App.

“Recipient” means in respect of the Concierge Service the natural person (who may be the Client or another individual) to whom Goods are to be delivered.

“Relevant Services” has the meaning given in the Sub-Partner Agreement.

“Service Provider” means the natural person or legal entity specified in the TSA as the provider of a Service and who has a partner account with Wheely. For the avoidance of doubt, Wheely is not a Service Provider but in certain jurisdictions a Group Company may be.

“Service Provider Terms” means the terms and conditions set out in the TSA which apply as between the Service Provider and the Client and which vary by reference to the location in which the Service is performed. The Service Provider Terms are available at: https://wheely.com/en/legal.

“Services” means the Transport Services and/or the Concierge Service (as applicable).

“Sub-Partner Agreement” means the agreement between a Group Company and a Service Provider pursuant to which Relevant Services (as defined in the Sub-Partner Agreement) are provided by a Service Provider to the relevant Group Company. A copy of the agreement is available at https://wheely.com/en/legal.

“Trader” means, in respect of the Concierge Service, the entity from whom the Driver is required to collect or purchase Goods.

“Transport Booking Request” means the Client request via the Client App for a Service Provider to perform the Transport Service.

“Transport Services” means the service of conveying a Passenger from a departure point to a destination point using the Vehicle.

“TSA” means the transportation services agreement or equivalent document issued to the Client via the Client App on acceptance of a Booking Request which includes the details of the Service, the Service Provider and any applicable Service Provider Terms.

“Vehicle” means the vehicle or vehicles (multiple vehicles may be assigned to a Service Provider’s account) with which the Services are rendered by a Service Provider.

“Wheely” means Wheely Technologies Ltd, a private limited company incorporated and registered in England and Wales with company number 07994380.

1. Wheely acts solely as a technology platform enabling the Client to find a Service Provider through the App. The Services are provided by Service Providers, as principals, pursuant to these Terms and (where applicable) the Service Provider Terms and the Sub-Partner Agreement.
2. Wheely is not obliged to offer any work to a Service Provider, and Service Provider is not obliged to accept any work which may be offered (either at all or in any minimum amount). A Service Provider, or any Driver using a Service Provider’s account, may refuse any Booking Request offered to them at their sole discretion, although Service Provider acknowledges that:
   1. Wheely may choose to prioritise Service Providers whose accounts have a track record of accepting a greater number of Booking Requests made when Drivers assigned to that Service Provider’s account have the Driver App open; and
   2. should it (or a Driver engaged by it) choose to decline Booking Requests and / or fail to show for pre-booked journeys whilst ‘online’ on the Driver App, they may be offboarded from the Driver App for a failure to meet Wheely’s reliability standards.
3. Where Services are provided, Service Provider as principal contracts directly with the Client for the provision of the Services. Depending on the location in which the Services are provided, the Service Provider Terms may require a Group Company to act as the principal, in which case the Sub-Partner Agreement will apply.
4. Wheely may, at its discretion, procure that three types of work are offered through the Driver App: pre-booked journeys (for example, an appointment to collect a Passenger from an airport at a particular time); “ASAP” journeys, where a Service Provider may be offered the opportunity to pick up a Passenger from a location proximate to the Vehicle at short notice; and Concierge Service.
5. Subject to compliance with these Terms, Service Providers may engage Drivers to perform Services on their behalf, though Service Provider’s partner account.

1. Where a Service Provider (or a Driver authorised by Service Provider to use its account) accepts a Booking Request through the Driver App, Service Provider gives the following undertakings:
   1. that it is, and will be at all times during the provision of the Services, in possession of all necessary licences and permits required to provide the Services in accordance with Applicable Laws;
   2. that it will perform the Service specified in the Booking Request and comply with instructions issued in connection with the Booking Request;
   3. where a Service Provider has accepted a pre-booked journey, to ensure the Vehicle arrives at the pickup location at the time specified in the Booking Request;
   4. when providing Transport Services, to ensure Passenger’s safety throughout the entire journey, and to ensure that it is licensed and certified for rendering Transport Services in accordance with Applicable Laws, including but not limited to possessing a valid private hire licence (where applicable);
   5. when providing Concierge Service, to use due skill and care in ensuring that Goods are collected and transported in a safe manner from the pick up location to the drop off location and in accordance with any lawful instructions communicated by the Client;
   6. to ensure that the Vehicle is licensed and certified in accordance with Applicable Laws and authorised to provide the Services, including but not limited to possessing a valid private hire licence;
   7. to comply with all Applicable Laws including those relating to modern slavery, human trafficking and anti-bribery and corruption;
   8. that the Vehicle, the Passengers and any goods transported when performing Services are insured in accordance with Applicable Laws;
   9. to be liable for any direct, indirect, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of its actions or inactions;
   10. not to undergo reorganisation, bankruptcy, liquidation or any other proceedings of this kind; and
   11. to assist in handling and resolving Client complaints promptly upon request by Wheely, and to compensate Wheely for any costs associated with a Client’s claim which result from a breach of these Terms by the Service Provider.
2. The Service Provider is responsible for ensuring that any Driver engaged by it complies with: (i) the undertakings in clause 4.1; (ii) the obligations of confidentiality contained in the non-disclosure agreement between Wheely and the Service Provider (as if the Driver were the Service Provider); as well as (iii) any other provisions of these Terms which are applicable to Drivers.
3. Where any provision of these Terms relates to the performance of a Service, the term “Service Provider” shall be construed as including any Driver engaged by it. Service Provider agrees to indemnify Wheely in respect of any loss suffered by Wheely as a result of the Service Provider’s failure (and, where applicable, a Driver’s failure) to comply with these Terms.
4. Wheely imposes no requirement that Services are performed by Service Providers personally. Becoming a Service Provider enables you to: (i) install the Driver App, (ii) have access to the Dashboard; and (iii) engage Drivers to provide Services on your behalf and have access to your partner account (using the unique access details provided for this purpose by Wheely).
5. You are responsible for deciding: (i) who will perform any Services which are accepted via your partner account; and (ii) subject to compliance with these Terms, the terms applicable to any Driver engaged or employed by you to perform Services.
6. Each Driver engaged by Service Provider must:
   1. enter into a non-disclosure agreement with the Service Provider which contains terms at least as protective as those in the non-disclosure agreement entered into by Wheely and the Service Provider;
   2. be paid by the Service Provider an amount equal to the minimum wage mandated by Applicable Laws;
   3. have the right to work in the country in which they are performing Services;
   4. have no criminal record;
   5. be licensed and certified to perform Services on Service Provider’s behalf in accordance with all Applicable Laws; and
   6. have passed the Wheely accreditation.
7. Service Providers agree to provide Wheely with such information and documentation as Wheely may require to verify compliance with these Terms.
8. Service Providers must not, and must procure that any Driver performing Services on Service Provider’s behalf must not, solicit any Client to provide Services directly to that Client in competition with Wheely, either during the period in which these Terms apply or for 12 months thereafter within any territory in which Wheely operates and in which Service Provider has provided Services on behalf of Wheely.
9. Service Provider acknowledges that, without prejudice to any other remedies Wheely may have, any breach of these Terms may lead to the immediate suspension and/or termination of the Service Provider’s account with Wheely; and that Wheely may report any Service Provider to the appropriate regulatory authority if Wheely suspects that Service Provider is operating in breach of Applicable Laws.

1. Before being able to use the Driver App and Dashboard, Service Provider must create a partner account with Wheely. The account will only be accessible using Service Provider’s login credentials. A Service Provider can then use the Dashboard to add additional Drivers, upload their documents and register them for accreditation. Once such Drivers have been processed, Wheely will provide them with their own personal login allowing them to use the Driver App through the Service Provider’s account.
2. In order to create an account, a Service Provider must provide the following information: bank details; VAT number (if applicable); legal name (corporate name if a legal entity, trading name if a sole trader) and company number (if a legal entity). For Drivers who are added to a Service Provider’s account, Service Provider must provide the following information in respect of each Driver: date of birth; private hire licence number; NI number; UTR number (if applicable); private hire licence; driving licence; any such other information as may be reasonably required by Wheely.
3. Wheely may suspend or terminate a Service Provider’s account at any time and for any reason, including but not limited to the following:
   1. where Wheely has reason to believe that the account is created with false data or otherwise being used for fraudulent purposes;
   2. where Service Provider (or a Driver engaged by that Service Provider) fails to comply with these Terms or Wheely has reason to believe that Service Provider or a relevant Driver has failed to comply with these Terms;
   3. where Service Provider is or will be undergoing reorganisation, bankruptcy, liquidation or any other proceedings of this kind;
   4. where Wheely has reason to believe that Service Provider has failed to meet the standards of service required by Wheely;
   5. Where a Service Provider’s account is inactive for 90 days or more, in which event the Service Provider (or the relevant Driver authorised under Service Provider’s account) may be required to undergo reaccreditation checks by Wheely.

1. Service Provider will not, and will ensure that all Drivers authorised by it will not, misuse the Driver App or Dashboard. In particular, Service Provider (and Drivers authorised by it) will not:
   1. access or attempt to access the Driver App or Dashboard by means of an account which is created using a false identity;
   2. access or attempt to access the Driver App or Dashboard by means of another Service Provider’s account and/or otherwise try to violate the security systems of the Driver App or Dashboard, nor allow any unauthorised third-party access to its account;
   3. instruct or allow third parties to make and distribute copies of the Driver App or copy, rent, loan, merge, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange, translate, hack, distribute, harm or misuse the Driver App, or create derivative works of the Driver App of any kind whatsoever (or attempt to do any such thing).
2. Wheely reserves the right to amend or withdraw the Driver App or Dashboard, or charge for the Driver App or Dashboard, at any time and for any reason.
3. Service Provider acknowledges that the terms of agreement with Service Provider’s respective mobile network provider (‘Mobile Provider’) will continue to apply when using the Driver App. As a result, Service Provider may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the Driver App or any such third party charges as may arise. Service Provider accepts that Wheely has no responsibility for any such charges that arise.

1. The rates and fees that are charged to Clients who purchase Services via the Client App are shown under the ‘Fares’ section of the relevant class category listed at: https://wheely.com/en/cities-and-classes (the “Charges”).
2. After completion of the relevant Service, the relevant Charges shall be charged by Wheely to the Client’s personal credit card (in respect of a personal account) or via the Client’s business account (in respect of a business account).
3. No Service Provider is entitled to receive any payment from Passengers directly (other than tips paid to a Driver).
4. Service Provider agrees that Wheely is entitled to withhold a percentage of the Charges (the “Commission”) by way of compensation for the provision of the Driver App and ancillary services. The percentage withheld is specified within the ‘FAQ’ section of the Driver App.
5. Where a Service Provider has purchased Goods on behalf of the Client as part of the Concierge Service, WTL will charge the Service Provider (as part of the Commission) an amount equal to 3% of the value of the Goods.
6. Cancellation fees:
   1. In the event the Client cancels a Service, Wheely will charge the Client a cancellation fee in accordance with the tariff pricing found at: https://wheely.com/en/cities-and-classes. Wheely will pay the Service Provider an agreed percentage of the applicable cancellation fee within ten days after the cancelled Service.
   2. With respect to the Concierge Service, Service Provider acknowledges that Client has the right to cancel up until the point at which the Service Provider completes payment for the Goods on Client’s behalf, and that Service Provider shall not be entitled to receive any fee in the event of cancellation prior to this point. Once Goods have been purchased, Client no longer has the right to cancel and will be charged the applicable Charges, which will be remitted to the Service Provider (less Commission) in accordance with clause 8.3.

1. Service Provider agrees that Wheely shall process all payments in relation to the Services, including invoicing, collecting payments from Clients, refunding Passengers/Clients (where appropriate) and remitting payments to the Service Provider in accordance with clauses 8.2 and 8.3.
2. Service Provider agrees that Wheely shall prepare invoices, addressed to Client, in respect of the provision of Services in the name of the Service Provider. Wheely is authorised to collect all payments due and thereafter allocate/remit them in accordance with the remainder of this clause 8.
3. Wheely will, within 10 days following completion of the relevant Service, remit to Service Provider the Charges for the Services performed, less the Commission.
4. Service Providers can see which payments they are entitled to within the Dashboard.
5. Wheely is not responsible for paying Drivers. Service Provider must pay any Driver engaged or employed by Service Provider to perform Services on its behalf.
6. Right to withhold payments — If Wheely has reason to believe or suspect that a Service Provider has failed to comply with its obligations under these Terms or is involved in fraudulent activities, Wheely is entitled to withhold payments pending completion of an investigation.
7. No minimum income — The fees that Wheely pays to Service Provider depend on the number and duration of Services that Service Provider and Drivers authorised to use Service Provider’s account perform. Wheely does not guarantee any, or any minimum, income.
8. Tax obligations — Service Provider is fully and solely responsible for compliance with all applicable tax laws and obligations in relation to the provision of Services, including in relation to any Driver using Service Provider’s account to perform Services. Service Provider will indemnify and keep Wheely indemnified against any costs (including legal costs), claims, damages, penalties, liabilities, expenses, proceedings or interest Wheely may suffer or incur as a result of Service Provider’s failure to comply with this obligation.

1. Incentives: Where Wheely offers an Incentive to a Service Provider, Wheely shall pay such Incentives in the following manner:
   1. where the monetary value of the Incentive is less than or equal to the applicable Commission rate, payment will be made by reducing the Commission by an amount which is equal to the value of the Incentive; and
   2. where the monetary value of the Incentive exceeds the applicable Commission rate, payment will be made in the form of a cash bonus payable to the Service Provider in accordance with clause 8.
2. Client credits: Where Wheely issues any account credit to a Client either as a result of:
   1. a complaint by the Client concerning the Services; or
   2. a marketing campaign to encourage Clients to use the Client App, the Service Provider agrees that Wheely shall be entitled to apply such credit against the total fee remitted to the Service Provider for the Services. Where Service Provider incurs a loss as a result of the application of such credit, Wheely may (at its sole discretion) reimburse Service Provider an amount equal to the credit by any (or a combination) of the following means:
   3. reducing the Commission;
   4. offering a Service Provider an Incentive; or
   5. making a cash payment to the Service Provider’s bank account.

1. A Service Provider may be offered the opportunity to perform the Concierge Service for Clients through the Driver App.
2. A Service Provider must not make arrangements to perform the Concierge Service for Clients by any means other than through the Driver App.
3. Should a Service Provider choose to accept an offer to perform the Concierge Service from a Client, it shall attend the premises notified by the Client at which the Service Provider shall purchase Goods as agent on the Client’s behalf, and then deliver those Goods to a contact person at an individual address notified by Client via the Driver App. The Service Provider and the Client may, at their discretion, agree to change the address to which the Goods are to be delivered.
4. When purchasing Goods on behalf of a Client, Service Provider will inform the Trader that it is purchasing the Goods on behalf of the relevant Client and procure from the Trader a receipt or invoice in the Client’s name in respect of such purchase.
5. Service Provider warrants and undertakes that it will familiarise itself with all relevant legal requirements which may be applicable to the transport of certain Goods via the Concierge Service, and comply fully with the same. These may include, but not be limited to, regulations relating to food safety and food delivery. For example, all food must be delivered in a way that ensures it does not become unsafe or unfit to eat. Service Provider shall ensure that food which needs refrigerating is kept cool while being transported, by being packed in an insulated box with coolant gel or in a coolant bag, and that food which needs to be kept hot must be packed in an insulated bag. Service Provider must ensure that cross-contamination risks are avoided in the food delivery process, and if Vehicles or containers are used for anything other than food, they must be effectively cleaned between loads to avoid the risk of contamination. Service Provider will ensure that legal requirements concerning allergens are strictly adhered to.
6. The maximum value of Goods that Clients may request delivery of as part of the Concierge Services is £300. No Service Provider shall make any purchase of Goods on behalf of a Client which exceed (in total) the value of £300. Service Provider shall also reject any request to purchase Goods which are radioactive, toxic, flammable, explosive, noxious or otherwise of an inherently dangerous nature, or the possession of which is illegal or which it is illegal to export under the laws of the country in which the Services are being provided.
7. Where the Goods shipped include alcohol and/or tobacco, the Service Provider must refuse to deliver such Goods to a recipient who is or appears to be under 18 years of age. If the Service Provider has reason to doubt whether the recipient is over 18 (for example if they are or appear to be under 25 years of age), Service Provider shall request to see suitable documentation (for example, passport or driving licence) which proves the recipient is over the age of 18 before handing over the Goods.
8. In addition to the requirements set out in these Terms, Service Provider shall comply with such other guidelines or instructions as Wheely may promulgate in relation to the Concierge Service from time to time, which Wheely may amend at its sole discretion.
9. If, on seeking to deliver the Goods, the Service Provider is unable to contact the recipient, Service Provider shall remain in place for up to 30 minutes and shall use their best endeavours (liaising with the Client as necessary) to contact the recipient and arrange delivery. If after this time the Service Provider has not been able to make the delivery the Service Provider must comply with the guidelines issued by Wheely in relation to such a scenario.
10. If Client instructs the Service Provider (through the Client App) to deliver and leave Goods unattended, the Service Provider will do so provided there is a suitable place to leave the Goods that is not visible to passers-by.

Service Provider warrants that it is an independent contractor in business on its own account.

1. Any personal data that Service Provider supplies to Wheely, whether relating to itself (if it is a natural person) or any other Service Provider, will be used in accordance with Wheely’s Privacy Policy, see https://wheely.com/en/legal/uk/for-drivers/privacy.
2. For quality assurance and training purposes, Wheely may record telephone calls between Clients and Service Providers.
3. Service Provider agrees to take such steps as are necessary to comply, and to assist Wheely to comply, with all applicable obligations under data privacy legislation, including ensuring that personal data of Clients and Passengers is only processed in a manner consistent with applicable laws, is not used for any unauthorised or unlawful purpose (including any Service Provider contacting any Client or Passenger for any reason other than the provision of the Services), is stored safely and securely, and is not retained for any longer period than necessary to comply with legal obligations.

1. Wheely and its affiliates are the exclusive owners of all intellectual property rights relating to the word mark WHEELY, the design and interface of the website https://wheely.com as well as the corresponding domain name, the Driver App, the Client App and Dashboard together with the underlying software code.
2. Wheely hereby grants Service Provider a non-exclusive, non-transferable royalty-free revocable licence to use the Driver App and Dashboard for business purposes in accordance with these Terms.
3. Service Provider consents to Wheely using any images taken by Wheely or third parties commissioned by Wheely of Service Providers and Vehicles for promotional or other business-related purposes. Service Provider may withdraw its consent by notifying Wheely in writing.

1. Wheely will use reasonable efforts to make the Driver App and Dashboard available at all times (but is under no obligation to do so). Service Provider acknowledges the Driver App and Dashboard are provided over the internet and that the quality and availability of such services may be affected by factors outside of Wheely’s control.
2. Wheely, its affiliates and sub-contractors accept no responsibility for unavailability of the Driver App or Dashboard, or any difficulty in downloading or accessing content, or any other communication system failure which may result in the Driver App or Dashboard being unavailable.
3. Wheely will not be responsible for any support or maintenance of the Driver App or Dashboard.
4. To the maximum extent permitted by law, Wheely hereby disclaims all implied warranties with regard to the Driver App and Dashboard. The Driver App and Dashboard are provided “as is” and “as available” without warranty of any kind.

1. Service Provider is responsible for providing all necessary tools and equipment to perform the Services, including in particular the Vehicle, fuel for the Vehicle and a functioning smartphone meeting applicable technical specifications (whether supplied by the Service Provider or a Driver engaged or employed by it). Service Providers are responsible for the servicing and maintenance of their Vehicles.
2. Wheely may upgrade the Driver App software from time to time to add support for new functions and services.

1. To the fullest extent permitted by law, Service Provider shall fully indemnify Wheely in respect of any direct, indirect, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of the actions or inactions of it and any Drivers engaged by it.
2. Neither Wheely nor any Group Company shall in any event be liable for any direct, indirect, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of the actions or inactions of any Clients or Passengers.
3. Neither is Wheely or any Group Company in any event liable for:
   1. any damages resulting from a third party fraudulently making use of Service Provider’s account;
   2. failure to meet any of Wheely’s obligations under these Terms where such failure is due to events beyond Wheely’s control (for example a network failure);
   3. any damage or alteration to a Service Provider’s equipment, including but not limited to computer equipment, handheld device or mobile telephones, as a result of the installation or use of the Driver App or Dashboard.
4. In no event shall Wheely’s aggregate liability to a Service Provider for any and all claims arising out of the provision of: (i) the Transport Services exceed £300 or, (ii) the Concierge Service, exceed £300 or the original value of the affected Goods, whichever is lower.
5. Nothing in these Terms shall exclude or limit any liability of Wheely which cannot be excluded or limited under Applicable Law.
6. Service Provider acknowledges that the limitations on Wheely’s liability are fair and reasonable in the circumstances.

These Terms may be terminated at any time immediately upon written notice by one party to the other.

1. For any complaints or questions and/or lost & found items, email support@wheely.com.
2. If any provision of these Terms shall be deemed unlawful, void or otherwise unenforceable, then such provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
3. Service Provider shall not assign any of its rights under these Terms without the prior written consent of Wheely.
4. Nothing in these Terms shall be construed as placing any restriction on any Service Provider’s ability to offer services to third parties, including competitors of Wheely, and Wheely acknowledges that a Service Provider may simultaneously keep open the apps of one or more other potential work providers, with a view to offering (or not offering) its services to any or all of them.
5. Wheely may change these Terms at any time by posting a revised version on its website. Any such change shall come into effect on the date specified by Wheely and be deemed accepted by you if you continue using the Driver App after the revised version is posted.
6. Wheely shall be free to assign, novate or otherwise deal with the whole or any part of its rights or obligations under this Agreement to any Group Company without the prior written consent of the Service Provider.
7. If the Service Provider has a complaint relating to these Terms, the Driver App, Portal or any Services, Wheely will try to resolve the complaint using its internal complaints-handling procedure. Please contact Wheely by email at support@wheely.com, by telephone on +44 20 3936 9971 or by chat feature within the Driver App.
8. If the complaints-handling procedure is exhausted and Wheely has not been able to resolve the complaint, Wheely will provide the name and website address of an alternative dispute resolution (“ADR”) provider that would be competent to deal with the complaint. If the Service Provider makes a request for the dispute to be settled by ADR, Wheely will consider whether or not it wishes to participate in ADR but is not obliged by law to participate.
9. These Terms are governed by and construed in accordance with English law. Each of the parties irrevocably submits for all purposes in connection with this Agreement to the exclusive jurisdiction of the English courts.